Frequently Asked Questions
How do virtual sessions work?+
All sessions are conducted via secure, HIPAA-compliant video. You'll receive a private link before your appointment — no apps to download.
What insurance do you accept?+
See our Pricing & Insurance page for a full list of in-network providers. If yours isn't listed, we're happy to provide a superbill for out-of-network reimbursement.
How long are sessions?+
Standard sessions are 50 minutes. The initial intake session is typically 60 minutes. Extended 90-minute sessions are available on request.
What is your cancellation policy?+
We ask for at least 48 hours' notice to cancel or reschedule a session. Cancellations with less than 48 hours' notice, or missed sessions, are charged a $150 fee. Rachel sets aside that time specifically for you, and with less than 48 hours' notice, it's rarely enough time to offer the slot to another client who needs it.
Do you see clients outside of Colorado?+
No. Per licensing requirements, I can only see clients who are located in Colorado at the time of their session.
Is what I share confidential?+
Yes. All sessions are confidential, with limited legal exceptions (e.g., imminent risk of harm). These will be reviewed in detail during the intake session.